Try this if the Web version of Bandmate is not working for you:
Increase your microphone sensitivity. Here is how to do this on a Chromebook:
At the bottom right corner of the screen, click on the time.
Next to the volume slider, select Audio settings .
Under “Input,” drag the microphone slider to the right.
Try this if the iOS version of Bandmate is not working for you:
Enable microphone permission. Bandmate needs "permission" to use your device's microphone. Here is how to do this:
In the Settings app, tap Privacy.
Tap Microphone.
Find Bandmate Chromatic Tuner on the list of apps, and tap the switch so it turns green.